Purpose and Scope
The Ek999 Self-Exclusion Policy governs the self-imposed restrictions available to players and the consequences for participation in Ek999 gambling services for the period selected.
Eligibility and Applicability
All persons aged 18 years or older who hold an Ek999 account may request self-exclusion. The policy applies to the primary account and any linked accounts as defined herein. Ek999 reserves the right to enforce the exclusion across linked profiles and environments to prevent circumvention of the restriction.
Self-Exclusion Durations
Players may select one of the following self-exclusion durations:
- 6 months
- 1 year
- 2 years
- 5 years
- Permanently
For residents of the United Kingdom, a minimum exclusion period of 6 months applies. For other jurisdictions, the duration is as chosen above.
Activation and Scope
Self-exclusion may be initiated through the Self-Exclusion page within the player account or by contacting Ek999 Customer Support using the registered email address on the account. Upon receipt and processing of the request, the following takes effect immediately:
- The player’s Ek999 account and any associated linked accounts will be disabled for gambling activity for the selected period.
- The ability to deposit or withdraw funds is blocked during the exclusion period.
- Linked accounts are considered for exclusion; linked accounts are defined by shared household, devices, email addresses, payment addresses, IP addresses, or shared environments where Ek999 services are accessed.
Effects During Exclusion
During the exclusion period, the player will not be able to place bets or access gambling content. The account may be logged in solely to withdraw any remaining balance, subject to applicable restrictions. Re-opening the account or creating a new account to circumvent the exclusion is prohibited and may be subject to further action under Ek999 policies.
Promotions, Prizes and Loyalty
During self-exclusion, the player is excluded from all promotions, bonus offers, loyalty program benefits, and marketing communications associated with the Ek999 platform for the duration of the exclusion. Any noncash prizes or entries granted prior to the exclusion period but not yet redeemed may be forfeited if they cannot be utilized within the exclusion timeframe, in accordance with Ek999 terms.
Reactivation and Termination
At the end of the selected exclusion period, the account will be reactivated automatically in most jurisdictions. For residents of the United Kingdom, reactivation requires a request to Ek999 Customer Support and will not occur automatically. If a user wishes to terminate exclusion earlier than the selected end date, they must contact Customer Support to lift the restriction subject to applicable verification checks.
Linked Accounts, Data and Marketing
Ek999 will apply exclusion to linked accounts to prevent circumvention. Linked accounts include, without limitation, accounts held within the same household, on shared devices, under the same email address, payment details, IP address, or other environments where Ek999 services are accessed.
As part of self-exclusion, Ek999 will remove the player from its marketing databases and may advise the user to delete Ek999 apps and related data from devices. The policy also contemplates the option for the player to pursue a cross-operator self-exclusion through proper channels if available, in accordance with applicable laws and regulations.
Support and Guidance
Ek999 encourages players to seek support from recognised problem gambling services. Self-exclusion is offered as one component of a broader harm-minimisation framework. If you are considering self-exclusion for reasons other than problem gambling, you may also use a Time-Out or Account Closure option where available.
Contact and Procedures
To initiate self-exclusion, access the Self-Exclusion page in your account or contact Ek999 Customer Support using the registered email on the account. Ek999 will provide status updates and confirmation of activation, and will communicate the reactivation steps and timeframes applicable to your jurisdiction.